Returns and Exchanges

Refunds & Returns

We want every Hont Co purchase to feel just right for you and your dog. If it doesn’t, we’re here to help.

Proof of Purchase

To process a return, exchange, or refund, we’ll need a record of your purchase — such as your invoice or receipt. Without this, we can’t complete the request.

How to Return

  • Online orders: Please email honto.store@gmail.com within 14 days of delivery. Share your order details, contact information, and the reason for your return. Photos are welcome if helpful.

  • In-store or stockist purchases: Bring the item back to the place of purchase within 14 days. If this isn’t possible, get in touch and we’ll guide you.

What We Offer

Depending on your needs, you can choose between:

  • A refund (excluding original shipping)

  • Store credit

  • An exchange for another product, size, or colour (additional costs may apply)

To qualify, products must be unused, clean, and returned in their original packaging with proof of purchase. Please note that customised or personalised products (like engraved tags) cannot be returned.

Shipping & Responsibility

Unless your item is faulty or incorrect, you’ll be responsible for return shipping costs. We recommend a tracked courier service, as returned goods remain your responsibility until they reach us.

Damaged or Incorrect Items

If your order arrives with a fault or isn’t what you expected, let us know within 30 days at [your email] and we’ll arrange a replacement, repair, or refund.

International Returns

For customers outside South Africa, we’ll provide a return address in the UK, EU, or USA depending on your location. Shipping fees, duties, and taxes are non-refundable, and return costs are the customer’s responsibility.

A Few Notes

  • Please try collars on clean pets only.

  • Refunds are always issued to the original purchaser.

  • Product colours may vary slightly between screen and real life.

For assistance, reach out to our team at honto.store@gmail.com — we’ll be glad to help.